Frequently Asked Questions

The Terms and Conditions listed below govern your use of this website www.shoplanyard.com. By accessing or using the website, you agree to these terms. If you do not agree to these terms, please do not use our services provided by this(www.shoplanyard.com) website. Shoplanyard.com reserves the right to update the terms & conditions at any time without notice to you.

Order Process

You can place the order directly on our website or send the order details to our email at sales@shoplanyard.com, we’ll send proof for your approval before payment and production. Upon proof approval, your order will be sent to production to the factory by our system after we receive your payment. 

We accept payment made by Paypal (highly recommended), wire transfer or Western Union, Credit cards.

We will not start production until we receive payments for your order.
Delay on deliver or production due to late receiving of payment is not subjected to us, clients are eligible for this issue.

Production time can be rushed to only 1~2 business day(s) depending on the turnaround time you select and pay for on some orders in small quantity. You can indicate the requested in-hands date in the Comments box too, and RUSH cost will be charged accordingly.

Customs Duty is not in our side, customer need to clear any customs duty.

Delay on Deliver for custom is not our concern, and any rush cost for this issue is not refundable, we are not eligible for delay issue caused by customs.

Delay On deliver by the shipping company for bad weather is not subjected to us.

Pricing

The prices you get from the order now page covers all the cost you need to pay before delivery, including products & shipping cost to your door via UPS, FedEx, TNT or DHL. You only need to pay for customs and/or duty fees that may be collected by the express companies mentioned above on some occasional situations or if subjected by your country. We are not responsible for any shipping delay or extra cost for rerouting resulted from the incorrect or inaccurate address, so please provide us with only correct and complete detailed physical address.

Reorders

We value every order you placed on our website, and will try our best to make repeated orders as close as possible to your previous order sent to us, but there may still be slight difference due to the production nature.

Artwork/Proofs

Normally we use the Pantone solid Coated booklet for the colors, such as PMS 185 C. If you requested any color on the Pantone solid Uncoated booklet, please specify it in the Comment box, for the same numbered PMS colors may look different on Coated & Uncoated charts. Also please note we refer to the paper-material Pantone booklets only when the same PMS numbered colors displayed on different computer monitors are not the same either. You should check the digital proof carefully before approval, especially on the design details, spelling, style, size & colors. We are NOT responsible for any mistake caused by your incorrect proof approval, for the products are made following the approved proof only.

Wristband special notes:

All swirl bands will be mixture of colors that may cause color alteration or bleeding of colors into other colors and there will be a degree of color gradation. Some green color may form as a result when you have a blue & yellow swirl that's inevitably naturally happening, same for orange caused by red & yellow swirl.

For segmented style, the text/logo are all randomly positioned on the segments unless you specify them to be placed on exact part.

Please note that for imprinted bands, after the message is printed on the bands, the bands will be put into oven for some time to dry out. The ink on black bands will be changeable when it is under high temperature and it is easy to be “absorbed”. Therefore, the font color might look different on imprinted black bands. If this is not acceptable, we recommend you change the wristband or imprinted color, or change to debossed color filled style.

Lanyards special notes:

For woven lanyards, the message/logos are woven out using thread, so the logo can NOT be that complicated or fine. As the interior side will be in reversed colors of the lanyards exterior side, it’s recommended to do only 2 colors at most on the text/logo for woven lanyards.

For imprinted lanyards, the logo can be more complicated, but the tiny details may still be NOT that legible if any single part is less than 1mm wide or high. The most common issue is that the registered symbol ® will turn out to be just a tiny dot as it's too small to be imprinted out clearly. You can agree to proceed as-is, and complaint on such issue will not be accepted with your agreement.

Order Changes/Cancellations

You can change your proof before art approval and production, our team will revise the layout per your request for free. If the order has been approved, but not yet in production(normally only several hours between these 2 phases), we will not charge for changes or cancellations. If the order has already in production process, there may be a change or cancel fee depending on the exact phase they are in.

Ownership, Copyright, and Trademark Notices

You acknowledge that certain materials available on the website are protected by copyright, trademark, patent, or other intellectual property rights of Shoplanyard.com and its licensors.  Except as expressly provided, nothing within the website or materials shall be construed as conferring any license under any of Shoplanyard.com’s or its licensors’ intellectual property rights, whether by estoppels, implication, waiver, or otherwise.
Shoplanyard.com grants you a limited, personal, nontransferable, non sublicense able, revocable license to access and use the website and materials only in the manner presented by Shoplanyard.com and as expressly permitted by Shoplanyard.com, and where applicable, in order to allow us to respond to your requests and otherwise carry out legitimate uses of the website.  Except as expressly provided herein or as otherwise permitted by mandatory provisions of applicable law, you agree that you will not copy, reproduce, alter, reverse engineer, modify, create derivative works, broadcast or publicly display any materials from the website without the prior express written permission of Shoplanyard.com. Notwithstanding the foregoing sentence, you may download one copy of any Material expressly designated by Shoplanyard.com as downloadable for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices. Any other use of the materials for any other purpose is a violation of these Terms of Use and Shoplanyard.com's or its licensors’ copyright and other intellectual property rights. Use of any such Material on any other website or networked computer environment is strictly prohibited.